Refunds and  Cancellation Policy

An order not dispatched can be canceled by writing to quoting the order details

Once the order is cancelled at our end, we would process the refund back to source deducting the gateway charges. We will make our best efforts to  effect refund within 7 working days

Further if not satisfied with the quality of the product, the customer can is free to write to us at mentioning the details and reason for such non-satisfaction, and we will be happy  to arrange for replacement or refund or refund voucher.  The decision of the company shall be final with regard to replacement and/or refund for the product or issuance of refund voucher considering the details and reason for non-satisfaction and the same shall be binding on the customer.

Our Refunds and Cancellation policy is subject to change without any prior notice. The viewer or customer of this website may please periodically review the this policy for such changes.

By visiting or using this website, the viewer/customer consents to be bound by this Policy.

contact Contact Us/ Customer Support

Head Office & Quality Control
20 Coalberth, Hoboken Road
Kolkata 700088, West Bengal, India

Happy Valley Tea Tour
Phone +91 (0) 8017700700

Happy Valley Tea Estate
Lebong Cart Road
(Near Darjeeling Zoo)
Darjeeling 734101
West Bengal, India
Phone +91 (0) 8017700700