Shipping And Delivery Policy

Shipping Costs are as notified  by the website at the time of purchase process and before payment is effected. The shipping costs are calculated based on various factors as made applicable by the third party courier company and any promotion that the website will effect from time to time. 

Orders received on a particular working day  before 12 Noon will be shipped on the same working day. Orders received post 12 Noon on a particular working day will be shipped on the following working day. All shipment and delivery of the product shall however be subject to availability of the courier service providers. The company shall not be responsible and/or liable for any delay in shipment and/or delivery of the product to the customer owing to the non-availability of the courier service providers. The Orders are executed usually by reputed courier service providers, the choice of which rests with the Company. No Orders will be shipped at any place or location be it in or outside India where the courier service providers do not operate.

 An Order can be canceled at any time but prior to its shipment by writing to quoting the order details essentially mentioning the order reference/docket number. Orders once shipped cannot be cancelled.

 The Maximum time for order delivery is usually within  7 working days ( Turn Around Time ), however always subject to availability of the courier service provider.

 Our Delivery and Shipping policy are subject to change without any prior notice. The viewer or customer of this website may please periodically review the policy for such changes.

 By visiting or using this website, the viewer consents to be bound by this Policy

contact Contact Us/ Customer Support

Head Office & Quality Control
20 Coalberth, Hoboken Road
Kolkata 700088, West Bengal, India

Happy Valley Tea Tour
Phone +91 (0) 8017700700

Happy Valley Tea Estate
Lebong Cart Road
(Near Darjeeling Zoo)
Darjeeling 734101
West Bengal, India
Phone +91 (0) 8017700700